BOX ONE Refund Policy

Move-Out is a one-time purchase of $4.99 for a specific rental.

You may request a refund within 14 days of your purchase by emailing support@boxone.app. Include the email address associated with your BOX ONE account and enough information to identify the transaction.

Approved refunds may result in the removal of Move-Out access for the associated rental.

A refund does not, by itself, delete your existing evidence or Move-Out record.

BOX ONE+ is an annual subscription. Refund requests are handled in accordance with applicable law and the terms presented at the time of purchase.

Contact support@boxone.app with your account email, purchase details and refund request.

Canceling a subscription and requesting a refund are separate actions. Cancellation prevents future renewal according to the applicable subscription terms but does not automatically guarantee a refund.

Email support@boxone.app with the subject line “Refund Request.”

Include:

• The email address associated with your BOX ONE account
• The product purchased
• The purchase date or transaction reference
• A brief explanation of your request

We may request additional information reasonably necessary to locate and review the transaction.

Refund requests are reviewed individually under this policy and applicable law. Approved refunds are processed through the applicable payment provider. The time required for the funds to appear in your account may depend on your payment provider.

Nothing in this policy limits rights that cannot legally be waived.

For refund questions or assistance, contact:

Email: support@boxone.app
Website: https://boxone.app